How to Fix Audio and Video Sync Issues While Streaming

Audio and video sync issues — often called lip-sync problems — happen when sound and picture drift apart during playback. This is usually caused by your device, TV, or app settings rather than the content itself.

Restart the App

A quick restart of your player app is the simplest first step, since sync drift often builds up gradually during a long playback session and clears when the stream restarts.

Check Your TV's Audio Processing Settings

Many TVs apply audio processing features — like surround sound simulation or noise reduction — that can introduce a slight delay. Turning these off in your TV's audio settings can resolve persistent sync issues.

Check External Sound Systems

If you're using a soundbar or external speaker system, it can introduce its own processing delay. Check whether it has a sync adjustment or audio delay setting you can fine-tune.

Check Your Internet Connection

An unstable connection can cause a player to drop and recover frames unevenly, which sometimes shows up as sync drift rather than obvious buffering. Our internet speed guide covers what a stable connection looks like.

Update Your Player App

Outdated apps can sometimes have unresolved playback bugs. Checking for and installing app updates is a simple step that can fix sync issues tied to a specific app version.

Conclusion

Audio and video sync issues are almost always caused by device or TV settings rather than your subscription itself. Restarting the app and checking your TV's audio processing settings resolves the majority of cases.